Refunds and Exchanges for Change Of Mind
At Jellyjaws., we understand that it can be difficult purchasing items over the internet and your satisfaction is what matters to us most, therefore if you are unhappy with your purchase, we will gladly offer you a refund or exchange.
Items must be in their original condition with original packaging, unused, unworn with all hang tags attached for the refund or exchange to be honoured. The goods must be received by us within 30 days of the original date of purchase. We reserve the right to refuse a product exchange that does not meet these requirements.
To organise your refund or exchange, please email us at firstname.lastname@example.org using 'Refund or Exchange' in the subject line, this will let us know what it is you would like to have refunded or exchanged. We will email you with return post details.
Please note, postage costs incurred to return items to us are the customer’s responsibility.
Damaged / Faulty Items / Lost Items
All our items are quality checked prior to being posted to you to ensure 100% quality. However in the rare event that you have received a damaged or faulty item, we will gladly exchange your item or offer you a full refund on your purchase including postage costs. All faults need to be reported to us within 3 days.
Where you have chosen to exchange your faulty item, all postage costs will be paid by Jellyjaws. Please contact us at email@example.com using 'Damaged/Faulty/Lost Items' in the subject line and we will advise you on the steps you need to take to receive your refund or exchange your product.
If you have received your order and there is an item/s missing, you must contact us within 3 days to advise us of this.
In the rare event that your goods are damaged or lost during transit/delivery, Jellyjaws. takes no responsibility for this, and therefore we will not replace or refund you for these items. By ordering from this web-site, you agree to these terms and conditions.
Jellyjaws. complies with the European Privacy Act and all information collected from you is held with utmost care, kept strictly confidential and used lawfully. Your information will not be sold or passed on to third parties without your consent.
We collect personal information such as name, address, telephone number and email address so that we can provide you with the highest level of service. This information is used for shipping, billing and internal marketing purposes. Jellyjaws. may occasionally send you a newsletter with information about promotions or products that may be of interest to you. You may unsubscribe from our newsletter at any time.