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Order and Delivery Information

About our Products

We pride ourselves on premium quality products, bespoke designs and great delivery times worldwide fully tracked with DHL.

All of our products are handmade to order and crafted with the highest quality and ethically sourced materials. Our network of partners includes certified suppliers that hold Oeko-Tex Standard 100 certification, SGS Printing, and FSC Packaging made from 100% recycled materials.

Ordering

Ordering is simple. Simply add the items you would like to purchase to your shopping cart, and follow the prompts to enter your shipping and payment information. An email confirmation will be emailed to you within a few moments.

IMPORTANT SIZING NOTE: Please make sure that you have selected the correct size for your products. All our sizes are currently listed in US sizing but we provide a size chart for reference on every product page. 

All our prices are in British Pounds (GBP). 

Cancelling An Order

Cancelled orders after 48 hours of the initial purchase will incur a £10.00 administration charge.

Payment

Jellyjaws. accepts payment by PayPal, ApplePay, Credit Card (Mastercard, Visa, Bankcard and American Express) 

International Shipping

Jellyjaws. welcomes international orders and will post to all countries listed below.

All international orders are shipped using registered couriers and delivery times may vary depending on your location. Once your item is shipped, you will receive an email with Tracking details so you can keep an eye on delivery times. 

Australia Hungary Poland
Austria Ireland Portugal
Belgium Italy Singapore
Canada Japan South Korea
Cyprus Latvia Slovakia
Czech Republic Luxembourg Slovenia
Denmark Malaysia Spain
Finland Macau Sweden
France Mexico Switzerland
Germany Netherlands Taiwan
Greece New Zealand United Kingdom
Hong Kong Norway United States

Production time and Delivery

Currently we offer 2 delivery options: 

Standard 

The standard delivery charge for all domestic orders within UK is £5.50 per item. 

The standard delivery charge for all international order is £5.50 per item. 

Once your order has been processed and despatched, you will receive an email advising you that your order has been despatched and your tracking number and details (if applicable).

Delivery times within UK and Ireland for standard post is 6 to 10 days, depending on your delivery area, after your order is despatched. Please allow up to 5 business days for your order to be despatched, although on most occasions, orders are despatched within 2-3 business days.
 
All orders over £120.00 are delivered free. 

Priority and Express Post

Priority Express post orders are posted within 3 business day of the order and payment being received. Once your order has been processed and despatched, you will receive an email advising you that your order has been despatched and your tracking number and details.The charge is £13.50 per item and delivery times for this option is 4-5 business days after processing.